We are here to support your skin

For any question about products, routines, orders, returns or compliance: the Zactigis team answers in French, German and English. Customer service based in Switzerland.

Contact us by email

Reply within 24 to 48 business hours: contact@zactigis-shop.ch

Follow us

Instagram: @zactigis_skin

Frequently asked questions

Many answers are already in our FAQ. A quick detour can save you time.

Need skincare advice?

Describe your skin and your goal, we will guide you to the right SkinLine routine. We do not give medical advice. For severe acne, consult a dermatologist — Zactigis is a cosmetic skincare and dietary supplement, not a medicine.

Orders and shipping

Shipping within Switzerland only. Free from CHF 85, 1 to 3 business days after dispatch. Tracking sent by email.

Returns

14 days after receipt, unopened product in its original packaging. Contact us before returning.

Press and partnerships

Journalists, pharmacists, dermatologists, influencers: write to contact@zactigis-shop.ch with subject [PRESS] or [PARTNERSHIP].